Terms of Service

1. Acceptance of Terms

By accessing or using the FuturesFlex platform, website, and related services (collectively, the "Services"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you must not use our Services.

These Terms constitute a legally binding agreement between you ("User," "Trader," or "You") and FuturesFlex LLC ("Company," "We," "Us," or "Our").

2. Description of Services

FuturesFlex provides a proprietary trading evaluation and simulation platform that allows users to trade futures contracts in a simulated environment. Our Services include:

• Evaluation Programs: Simulated trading evaluations where users demonstrate their trading skills and risk management abilities.
• Funded Accounts: Upon successful completion of evaluation criteria, users receive access to simulated funded accounts.
• Educational Content: Access to educational materials, market analysis, and trading resources.
• Community Features: Access to Discord community and support channels.

IMPORTANT NOTICE: All accounts provided by FuturesFlex are demo and simulated accounts operating in a regulated simulated trading environment. No actual orders or trades are executed on live financial exchanges.

3. Account Registration

3.1 Eligibility

To register for an account, you must:

• Be at least 18 years of age (or the legal age of majority in your jurisdiction).
• Not be a citizen or resident of any restricted country as listed in our Restricted Countries List.
• Provide accurate and complete registration information.
• Not have previously been banned from using our Services.

3.2 Account Security

You are solely responsible for maintaining the confidentiality of your account credentials. You agree to immediately notify us of any unauthorized use of your account. We are not liable for any loss or damage arising from your failure to protect your account information.

3.3 14-Day Profitability Rule

Yes, absolutely. All accounts registered with FuturesFlex are subject to a mandatory 14-day profitability rule:

• Profit Requirement: Every account must achieve a positive net profit within the first 14 calendar days following registration.
• Account Inactivity & Breach: Accounts that fail to register a positive balance/profit within this 14-day window will be considered inactive or non-compliant, leading to account expiration.

3.4 KYC Verification

Know Your Customer (KYC) verification is required prior to receiving any payouts. You must provide valid government-issued identification and proof of residence. Failure to complete KYC verification will result in forfeiture of any accumulated profits.

4. Fees and Payments

4.1 Evaluation Fees

Users pay a one-time evaluation fee to access our evaluation programs. These fees are non-refundable and cover:

• Technology infrastructure costs
• CME/US exchange market data access fees
• Risk monitoring systems
• Platform licensing and administrative expenses

4.2 Activation Fees

Upon successfully passing an evaluation, a one-time $139 Activation Fee is required to set up your funded account with live data feeds and dedicated capital allocation. This fee is also non-refundable.

4.3 No Recurring Fees

FuturesFlex does not charge monthly recurring subscription fees. You pay a one-time evaluation or account fee only.

5. Simulated Trading Environment

5.1 Nature of Services

All trading activities conducted through FuturesFlex occur in a simulated trading environment. Key characteristics include:

• No actual financial instruments are bought or sold.
• No real money is at risk in the trading simulations.
• Performance in the simulated environment does not guarantee future success in live markets.
• The services are designed for educational, analytical, and performance assessment purposes only.

5.2 Trading Hours & Order Closures

You may trade beginning when the exchange trading opens for your particular asset. Generally this is 5pm CT but may differ based on holiday or asset. Trading can be conducted throughout the day except over public holidays and any times when the exchanges are closed. You are allowed to trade during news events — there are no restrictions on trading around economic announcements.

Mandatory Position & Order Closures:

• All positions and working orders: Must be closed by 3:50pm CT until 5pm CT.
• GF / HE / LE: Must be closed by 1:05pm CT until 5pm CT.
• XC / XK / ZC / ZL / ZM / ZS / ZW: Must be closed between 7:45am–8:30am CT and then again between 1:20pm–5pm CT.

5.3 Risk Disclaimer

Futures trading carries substantial risk of loss. While trading in a simulated environment can help develop skills, it does not replicate all aspects of real-world trading, including:

• Market slippage
• Liquidity gaps
• Emotional and psychological factors
• Real-world execution delays

Past simulated performance is not indicative of future trading success.

6. Prohibited Activities

Users are strictly prohibited from engaging in the following activities:

• Latency Arbitrage & Toxic Flow: High-frequency latency arbitrage, tick scalping exploits, or taking advantage of feed delays.
• Server Spamming: Flooding servers with orders or exploiting platform technical glitches.
• Gap Trading & Hedging Exploits: Opposite account trading, long-short arbitrage, or aggressive gap exploitation.
• Churning and Burning: Reckless over-leveraging or gambling behaviors.
• Third-Party Management: Account management by third-party vendors or copy trading between different users' accounts.
• Fraudulent Activities: Any form of fraud, misrepresentation, or deception.
• Violation of Laws: Any activity that violates applicable laws or regulations.

Engaging in any prohibited activities will result in immediate account termination and forfeiture of all profits.

7. Intellectual Property

All content, trademarks, logos, software, and materials available on the FuturesFlex platform are the property of FuturesFlex LLC or its licensors. You may not:

• Copy, modify, or distribute any content without prior written consent.
• Reverse engineer or decompile any software.
• Use our trademarks or branding without permission.

8. Disclaimer of Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. FUTURESFLEX DOES NOT WARRANT THAT:

• The Services will be uninterrupted, timely, secure, or error-free.
• The results obtained from using the Services will be accurate or reliable.
• Any errors in the Services will be corrected.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FUTURESFLEX LLC AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION:

• Loss of profits, data, or goodwill.
• Damages resulting from your use or inability to use the Services.
• Damages resulting from unauthorized access to your account.

In no event shall our total liability exceed the total fees paid by you to FuturesFlex in the 12 months preceding the claim.

10. Indemnification

You agree to indemnify, defend, and hold harmless FuturesFlex LLC and its affiliates from any claims, damages, losses, liabilities, and expenses arising from:

• Your use of the Services.
• Your violation of these Terms.
• Your violation of any third-party rights.

11. Termination

We reserve the right to suspend or terminate your account at our sole discretion, without prior notice, for any reason, including but not limited to:

• Violation of these Terms.
• Engaging in prohibited activities.
• Failure to complete KYC verification.
• Account inactivity or failure to meet profitability requirements.

Upon termination, all rights granted to you under these Terms will cease immediately, and any accumulated profits will be forfeited.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New York, United States, without regard to its conflict of law provisions. Any disputes shall be resolved in the federal or state courts located in New York, New York.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of significant changes by posting the updated Terms on our website and updating the "Last Updated" date. Continued use of the Services constitutes acceptance of the modified Terms.

14. Refund Policy

All fees paid to FuturesFlex are strictly non-refundable. By purchasing any evaluation program, activation fee, or any other service offered by FuturesFlex, you acknowledge and agree that:

• All payments are final and non-refundable.
• No refunds will be issued for any reason, including but not limited to: failure to pass the evaluation, account termination, change of mind, or any other circumstances.
• Any refund request will not be processed or considered.
• By using our Services, you automatically accept all Terms of Service, including this No Refund Policy.

By purchasing any service from FuturesFlex, you confirm that you have read, understood, and agreed to these Terms of Service, including the No Refund Policy.

15. Contact Information

If you have any questions about these Terms, please contact us:

• Email: support@futuresflex.com
• Mail: FuturesFlex LLC, One World Trade Center, 285 Fulton Street, Suite 8500, New York, NY 10007, United States.